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Whether you have one agent or hundreds of agents, XCelaDial is ready to go to work for you. Compare our features and pricing options to our competitors' automatic dialers, and you too will agree that XCelaDial is the dialing solution for you.
XCelaDial is not a predictive dialer. Our research and years of experience has taught us that automatic demand dialers are not only a more cost effective method of contacting current or potential customers, but have a higher success rate in agent sales. One of our studies compared two groups of agents. One group used a predictive automatic dialer while the other used a demand automatic dialer. There were 30 agents assigned to the predictive automatic dialer while just 8 used the demand automatic dialer. This comparison was studied and reviewed over a one year period of time. The smaller group of agents using the demand dialer generated more sales than the larger group 80% of the time. Not only did this group generate more sales, but operated at a significantly lower overhead cost to the company.
Predictive dialers generally dial 1½ to 2 calls per available agent. When the call is connected, it is transferred to an available agent. If no agent is available, the customer must listen to a law required recorded message of some sort. The majority of customers will hang up and not wait for an agent to become available. You have not only paid for that unsuccessful phone call, you have irritated the customer as well. This all too common negative encounter with existing or potential customers is eliminated using XcelaDial automatic demand dialer. Hardware and telephone usage cost are also significantly reduced.
XCelaDial was designed to be used with Vertical’s Televantage phone systems, but can also operate as an independent system. Using XCelaDial as an independent dialing system is great for customers who want to start with just a few agents, but would like to have a system that can grow along with their needs. This option is also for companies that do not use Televantage. Using XCelaDial with Vertical’s Televantage phone system allows customers to take advantage of two feature packed systems in one complete call center solution.
Automation Development Group Inc. is the developer of XcelaDial. Our development team can customize XcelaDial to meet you company’s needs. Additional import fields, output fields, display screens, reporting and more can be developed to your specifications. We also design and develop Agent Scoreboards, Automated Credit Card Billing interfaces, Order Pricing Models, Automated Order Entry functionality to import orders to your existing CMS’s, Agent/Closer transfer capabilities for order review and closing, and much more!
XcelaDial Features
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Use independently or fully integrated with Vertical’s Televantage Phone Systems
- Easy to setup and use
- Agents / Users can work from your office, their home or anywhere there is a telephone
- Customizable to your specific needs
- Agents can handle outbound calls with or without a computer
- Client software for complete call and order processing
- Customizable call dispositions
- User Defined output fields
- Demand, Automated and Server dialing modes
- Full management control of program features
- Easily import records for dialing
- User and Campaign management functionality
- User and Campaign statistics
Using XCelaDial without Televantage
Using XCelaDial as an independent dialing solution is great for companies that:
- are currently making outbound calls manually and are looking to increase production and efficiencies
- want to start with a smaller system but need the flexibility to add additional agents when needed
- need expensive dialer features at an affordable price
- want a system that can be customized for their business
- need a dialer that is easy to setup, use and maintain
- need the ability to track agent and campaign statisticsals
- are using standard analog phone lines
- the agents work from the company’s office
Using XCelaDial with Televantage
Using XCelaDial with Vertical’s Televantage phone systems provides customers with a complete telephony and dialing solution! XCelaDial is completely integrated with Televantage’s call processing functionality. There are no complicated integration requirements with these two systems. Just plug XCelaDial’s server into your network, enter a few setup parameters, and you’re ready to go! Combining XCelaDial’s and Televantage’s reporting and monitoring capabilities will provide your company all the information needed to track and monitor your operation’s effectiveness.
Using XCelaDial with a Televantage phone system is great for companies that:
- are currently using or are considering to purchase a Televantage phone system
- need the flexibility to have agents work from their offices, their home or any location there is a phone
- need expensive dialer features at an affordable price
- want a system that can be customized for their business
- need a dialer that is easy to setup, use and maintain
- need the ability to track agent and campaign statistics
- are currently using analog. Digital or VOIP lines
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